Privacy Policy

Last updated: October 2025

Jeevan Ambulance Service Pvt. Ltd. (“Jeevan”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, secure, retain, and manage personal information when you interact with our website, mobile application, call-centre, or use our ambulance, emergency response, event medical coverage, patient-transfer, or other medical transport services in India.

By using our website or services, contacting our support or booking an ambulance, you agree to the collection and use of information as described in this policy. If you do not agree with our practices, do not use our services or provide personal information to us.

1. Scope & Applicability

This Privacy Policy applies to:

Visitors to our website and users of our online booking or enquiry forms;
Callers to our emergency helpline or support numbers;
Patients, caretakers, facility managers, corporate clients, and event organizers who use our ambulance and medical services;
Individuals whose information we process for operational, billing, regulatory, and safety purposes.

It does not apply to third-party websites or services that we do not control. Links to third-party sites are provided for convenience and you should review their privacy policies separately.

2. Information We Collect

We collect certain categories of personal and non-personal information in order to deliver emergency services safely and efficiently.

A. Personal Information (Personally Identifiable Information)

When you contact us, make a booking or register on our platform, we may collect:

Full name and relationship (patient / caregiver / requester)
Phone number(s) and email address
Location information (pickup and drop-off addresses, GPS coordinates if provided)
Date of birth / age and gender (where relevant)
Medical information voluntarily shared (symptoms, allergies, known medical conditions, medications) — sensitive data used only to provide care
ID documents for verification (only where legally required or agreed)
Payment and billing details (card token, transaction id) — note: actual card numbers may be handled by third-party payment processors
Emergency contact details and next-of-kin information

B. Non-Personal & Technical Information

Automatically collected through website, apps, and server logs:

IP address, device type, operating system, browser version
App identifiers, cookie identifiers, and advertising identifiers
Pages visited, time on site, referrer URL, clickstream data
Location (approximate) derived from IP or device GPS if consented

C. Cookies & Similar Technologies

We and our partners use cookies, local storage, pixels, and similar technologies to deliver functionality, measure performance and enable analytics and advertising. See the Cookies & Advertising section below for details.

3. How We Use Your Information

We use collected information for the following primary purposes:

Service Delivery & Emergency Response

To accept bookings and dispatch the nearest ambulance, paramedic team and/or doctor;
To collect clinical details necessary to provide appropriate care en route and at handover to hospital;
To manage transfers, admissions, and coordination with hospitals, labs, and other healthcare providers.

Communication & Customer Support

To contact you about your booking, arrival times, status updates or follow-up care;
To respond to inquiries, feedback, or complaints.

Billing, Records & Compliance

To process payments, invoices, receipts and for accounting and audit purposes;
To maintain medical and operational records necessary for clinical care, insurance, legal and regulatory compliance.

Safety, Quality & Research

To investigate incidents, conduct quality assurance, training, and clinical audits;
To anonymize and aggregate data for service improvement and operational analytics.

Marketing & Advertising (only with consent where required)

With your consent, to send service updates, offers, newsletters;
To display relevant advertising (see Advertising & Remarketing section). We do not use clinical / sensitive health information for advertising or profiling without explicit consent.

4. Lawful Basis & Consent

We collect and process personal data necessary to perform contractual obligations (providing ambulance services), to comply with legal obligations, and for our legitimate interests in operating a safe and effective medical transport service. Where required by applicable law or for sensitive personal data (such as medical information), we will obtain explicit consent before processing. You may withdraw your consent at any time, but that will not affect processing which occurred prior to withdrawal.

5. Sharing & Disclosure of Personal Information

We do not sell or rent your personal data. We may share personal information with:

Hospitals, treating physicians, and receiving medical facilities to ensure continuity of care;
Emergency contacts and next-of-kin when necessary to inform them about the patient’s condition;
Trusted third-party service providers and subprocessors who support our operations (payment processors, cloud hosting providers, analytics providers, CRM and telephony vendors) — all bound by confidentiality and security obligations;
Law enforcement, government agencies, or courts when required by law or to protect rights, health or safety;
Professional advisors (legal, audit) on a confidential basis.

Where we engage third-party processors, we ensure contractual safeguards and limit data use to authorized purposes.

6. Cookies, Analytics & Advertising

Cookies & Similar Technologies

We use cookies to:

Provide essential website functionality;
Remember your preferences;
Analyze usage to improve our website;
Support advertising and remarketing.

You can manage cookie preferences through our cookie banner or via your browser settings. Disabling cookies may reduce functionality.

Google Analytics & Other Analytics Tools

We use analytics tools (e.g., Google Analytics) to understand website usage and improve performance. These tools collect anonymized technical and usage data. You can opt out of Google Analytics tracking using the Google Analytics Opt-out Browser Add-on.

Advertising, Remarketing & Google Ads

We may use Google Ads, Facebook Ads, and other advertising platforms to run awareness and remarketing campaigns. These platforms may use cookies, mobile identifiers and pixels to serve ads to users who previously visited our website.

Important points:

We do not use clinical or sensitive health information for ad targeting without explicit consent.
Ads and remarketing may use visit-based and interest-based signals (non-sensitive) only.
You can opt out of personalized ads via Google Ads Settings, Facebook Ad Settings, or by disabling ad personalization on your device. For Google, visit: https://www.google.com/settings/ads.

7. Security Measures

We take appropriate technical and organizational measures to protect personal information, including:

Encryption in transit (TLS/SSL) for data transmitted online;
Access controls and role-based permissions for staff;
Regular security assessments, vulnerability scans and audits;
Secure backups and disaster recovery procedures;
Employee training on privacy and data protection.

Although we implement reasonable security measures, no system is entirely risk-free. In the event of an unauthorized breach, we will take prompt action to contain and investigate the incident, notify affected individuals and competent authorities as required by law, and remediate vulnerabilities.

8. Data Retention

We retain personal information only as long as necessary for the purposes described, taking into account legal, tax, and regulatory obligations. Typical retention periods include:

Booking, dispatch and transport records (including clinical notes): retained for as long as legally required for medical and regulatory compliance and for clinical continuity (commonly several years; exact period may vary by jurisdiction and purpose).
Financial and invoicing records: retained for tax and accounting purposes as required by law.
Website logs and analytics: retained in aggregated or anonymized form; raw logs retained for a limited time (e.g., up to 12 months) for debugging and security monitoring.
Marketing consents: retained until you unsubscribe or withdraw consent.

If you request deletion, we will delete or anonymize data unless retention is required for legal purposes or to defend legal claims.

9. Cross-Border Transfers

To provide our services, we may transfer personal data to servers, subprocessors or partners located outside India. When data is transferred internationally, we use contractual safeguards and take measures to protect data in accordance with applicable law.

10. Children’s Privacy

Our services are not intended for children under 18. We do not knowingly collect personal information from minors without parental consent. If you believe we have collected information from a minor, please contact us to request deletion.

11. Your Rights & Choices

You have rights regarding your personal data, subject to applicable law:

Access: Request a copy of personal data we hold about you.
Rectification: Request correction of inaccurate or incomplete data.
Portability: Request transfer of your data in a structured machine-readable format, where feasible.
Restriction/Objection: Object to processing for certain purposes, including direct marketing.
Erasure: Request deletion of data, subject to legal and operational exceptions.
Withdraw consent: Where processing is based on consent, you may withdraw consent at any time.

To exercise your rights or make requests, contact our Data Protection Officer (DPO) at the contact details below. We may require identity verification and will respond within a reasonable timeframe.

12. Data Breach Notification

In the event of a confirmed data breach that may impact your privacy, we will take appropriate corrective measures, investigate the breach, and notify affected individuals and regulators where required by law. Notification will include available information about the breach, mitigation steps, and contact information.

13. Automated Decision-Making & Profiling

We do not make automated decisions that have legal or similarly significant effects on individuals. Any profiling or automated analytics used for service optimization does not use sensitive medical data for automated decisions or advertising.

14. Third-Party Services & Links

Our website may contain links to third-party sites (e.g., hospital partners, insurance portals). These sites operate independently and have their own privacy practices. We are not responsible for their content or privacy policies. Review third-party privacy policies before sharing personal information.

15. Changes to This Policy

We may update this Privacy Policy to reflect operational or legal changes. We will post the revised policy on our website with the updated “Last updated” date. Where changes are material, we will attempt to provide direct notice (e.g., email) where required.

16. Contact & Data Protection Officer (DPO)

If you have questions, complaints, or wish to exercise your rights, please contact:

Data Protection Officer (DPO)
Jeevan Ambulance Service Pvt. Ltd.
Email: info@jeevanambulance.in
Phone: +91 98215 55528
Address: [Insert registered office / DPO mailing address here]

If you remain unsatisfied after contacting us, you may seek redress through applicable regulatory or legal channels.

17. Miscellaneous

Governing law & Jurisdiction: This policy and any disputes related to it are governed by the laws of India. Courts in Mumbai, Maharashtra shall have jurisdiction unless otherwise required by law.
No Waiver: Failure to exercise any right does not constitute a waiver of that right.
Contact for Media / PR: For press or media queries, contact our communications team at info@jeevanambulance.in.