Last updated: October 2025
Jeevan Ambulance Service Pvt. Ltd. (“Jeevan”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information entrusted to us. This Privacy Policy explains how we collect, use, disclose, store, and protect information when you interact with our website, mobile platforms, call centre, or avail of our ambulance, emergency medical response, event medical coverage, patient transfer, or other healthcare transport services in India.
By accessing our website, contacting our helpline, submitting enquiries, or using our services, you acknowledge that you have read and understood this Privacy Policy and agree to the practices described herein. If you do not agree, please refrain from using our website or services.
This Privacy Policy applies to:
Visitors to our website and digital platforms
Users submitting enquiries, bookings, or service requests
Callers to our emergency helpline and support numbers
Patients, caregivers, relatives, corporate clients, institutions, and event organizers
Individuals whose information is processed for operational, clinical, billing, regulatory, or safety purposes
This policy does not apply to third-party websites, services, or platforms that we do not control. Any links to third-party websites are provided for convenience only, and we recommend reviewing their respective privacy policies separately.
We collect only such information as is necessary to provide safe, effective, and lawful emergency medical and transport services.
Depending on the nature of interaction, we may collect:
Full name and role (patient, caregiver, requester, corporate representative)
Contact details (phone number, email address)
Pickup and drop-off locations, addresses, and GPS details (if shared)
Age, date of birth, and gender (where relevant to service delivery)
Medical information voluntarily shared (such as symptoms, allergies, known conditions, or medications) solely to facilitate appropriate care
Emergency contact and next-of-kin details
Identity documents, only where legally required or with consent
Payment and billing details (transaction references, invoices; card data is processed securely by authorized third-party payment gateways)
Sensitive medical information is collected only when necessary and is used strictly for service delivery and continuity of care.
When you use our website or digital platforms, we may automatically collect:
IP address and approximate location
Device type, browser type, operating system
Website usage data such as pages visited, time spent, and referral source
Cookie identifiers and analytics-related data
This information is primarily used to improve functionality, security, and user experience.
We use cookies, pixels, and similar technologies to:
Enable essential website functionality
Remember user preferences
Analyze website performance
Support analytics and advertising efforts
You may manage cookie preferences through your browser or cookie consent tools. Disabling cookies may impact website functionality.
We use collected information for the following purposes:
To receive and process ambulance bookings
To dispatch appropriate medical teams and vehicles
To collect relevant clinical information for patient care and safe hospital handover
To coordinate with hospitals, medical facilities, and emergency responders
To provide booking confirmations and service updates
To respond to queries, feedback, and support requests
To process payments, invoices, and receipts
To maintain operational, medical, and legal records
To comply with healthcare, tax, and regulatory obligations
To monitor service quality and response times
To conduct audits, training, and internal reviews
To analyze anonymized and aggregated data for service improvement
To share service updates, awareness content, or newsletters (with consent where required)
To run non-sensitive awareness and remarketing campaigns
We do not use medical or sensitive personal data for advertising, profiling, or targeting purposes.
We process personal data based on one or more of the following lawful grounds:
Performance of a contract (providing ambulance and medical services)
Compliance with legal and regulatory obligations
Legitimate interests in operating safe and effective emergency services
Explicit consent, where required (especially for sensitive data)
You may withdraw consent at any time, subject to legal and operational limitations.
We do not sell or rent personal information. We may share data only when necessary with:
Hospitals, doctors, and medical facilities for patient care continuity
Emergency contacts or family members when required
Trusted service providers (payment gateways, cloud hosting, analytics, CRM, telephony) under strict confidentiality agreements
Government authorities or law enforcement where required by law
Legal, audit, or professional advisors
All third-party processors are bound by contractual data protection and confidentiality obligations.
We use tools such as Google Analytics to understand website usage and improve performance. Data collected is aggregated or anonymized where possible.
We may use platforms such as Google Ads or social media advertising for awareness and remarketing purposes.
Important assurances:
No medical, health, or sensitive personal data is used for ad targeting
Ads are based on general website interactions or non-sensitive interests
Users can manage ad personalization through respective platform settings
This approach aligns with Google Ads healthcare and sensitive category policies.
Images displayed on our website, advertisements, and digital platforms may include:
Original photographs of our ambulances, medical equipment, staff, or events
Licensed stock images used for illustrative and informational purposes
AI-generated images created for design or conceptual representation
All images are used lawfully and responsibly to visually represent services that we genuinely provide. No image is intended to mislead users or falsely represent our capabilities. All services depicted—such as ambulance types, medical equipment, or event coverage—are services that Jeevan Ambulance is operationally equipped to deliver.
We implement reasonable technical and organizational safeguards, including:
Encrypted data transmission (SSL/TLS)
Role-based access controls
Secure servers and backups
Periodic security reviews and audits
Staff training on data protection and confidentiality
While we take strong precautions, no system is completely immune to risk. In the event of a data incident, we will act promptly to mitigate, investigate, and notify affected parties as required by law.
We retain personal data only for as long as necessary:
Medical and operational records: retained as required by healthcare and legal regulations
Financial records: retained per tax and accounting laws
Website logs and analytics: retained for limited durations
Marketing data: retained until consent is withdrawn
Data may be anonymized or deleted upon request, subject to legal obligations.
Some data may be processed on servers located outside India through trusted service providers. Appropriate safeguards are applied to ensure data protection in line with applicable laws.
Our services are not directed at minors independently. Any information related to minors is collected only as part of medical service delivery and under parental or guardian responsibility.
Subject to applicable law, you may request:
Access to your personal data
Correction of inaccurate data
Deletion or anonymization (where permissible)
Withdrawal of consent
Restriction or objection to certain processing activities
Requests can be submitted using the contact details below.
In the event of a confirmed data breach, we will take corrective measures and notify affected individuals and authorities where required by law.
Our website may contain links to third-party websites. We are not responsible for their content or privacy practices.
We may update this Privacy Policy periodically. The latest version will always be available on our website.
16. Contact & Data Protection Officer (DPO)
If you have questions, complaints, or wish to exercise your rights, please contact:
Jeevan Ambulance Service Pvt. Ltd. uses Meta platforms, including Facebook and Instagram, for awareness, information sharing, and service communication purposes, in compliance with Meta’s Advertising Policies and applicable healthcare advertising standards.
We use Meta platforms to:
Share public health awareness content
Inform users about our ambulance and emergency medical services
Communicate service availability and safety information
Run non-sensitive awareness and remarketing campaigns
We do not collect or process sensitive medical or health information through Meta platforms for advertising or profiling.
Any interaction data collected via Meta pixels or tools is limited to non-sensitive engagement metrics, such as page visits or content interaction.
We do not use personal medical data, emergency details, or patient information for ad targeting or optimization.
Ads may be shown to users who have visited our website or engaged with our content, based only on non-sensitive behavioral signals.
No ad targeting is done using medical conditions, health status, or emergency-related data.
All ads are factual, non-misleading, and represent services we genuinely provide.
Images used in Meta ads may include:
Original images of our ambulances, equipment, or operations
Licensed stock images
AI-generated visuals for conceptual or design purposes
All visuals are used responsibly and represent legitimate services offered by Jeevan Ambulance.
No image implies guaranteed outcomes, instant cures, or exaggerated claims.
Users can manage ad preferences directly via:
Facebook Ad Settings
Instagram Ad Preferences
For more information, users may refer to Meta’s privacy and ad policies.
Jeevan Ambulance Service Pvt. Ltd. uses WhatsApp Business and WhatsApp-approved messaging platforms strictly in accordance with WhatsApp Business Messaging Policies, Indian data protection laws, and healthcare communication ethics.
WhatsApp is used only for:
Responding to user-initiated enquiries
Booking confirmations and service coordination
Operational updates (arrival time, dispatch confirmation)
Customer support and follow-ups (non-medical)
Service-related notifications with user consent
Messages are sent only to users who have:
Initiated contact with us, or
Explicitly opted in to receive WhatsApp communication
Users may opt out of WhatsApp communication at any time by requesting cessation or blocking the number.
We strictly do not use WhatsApp to:
Diagnose medical conditions
Provide medical treatment advice
Share unsolicited promotional or spam messages
Send misleading or fear-based communication
Collect sensitive medical data beyond what is voluntarily shared for service coordination
WhatsApp communication is not a replacement for emergency services.
In urgent or life-threatening situations, users are clearly advised to call our emergency helpline:
+91 93944 93944 — Our expert team will assist you
Messaging is designed to support, not delay, professional medical response.
WhatsApp conversations are accessed only by authorized personnel.
Information shared via WhatsApp is used strictly for service delivery and support.
Messages may be retained temporarily for quality, training, or compliance purposes and then deleted or anonymized as per retention policies.
Jeevan Ambulance Service Pvt. Ltd.
Email: info@jeevanambulance.in
Phone: +91 98215 55528
Address: 2ND, HANUMAN ANAND BHAVAN, NEAR GURUDWARA, NAUPADA
If you remain unsatisfied after contacting us, you may seek redress through applicable regulatory or legal channels.
