These Terms of Service (“Terms”) govern your access to and use of the website, call centre, mobile platforms, WhatsApp Business communication, and ambulance, emergency medical response, patient transport, event medical coverage, and related services provided by Jeevan Ambulance Service Pvt. Ltd. (“Jeevan”, “we”, “us”, or “our”).

By accessing our website, contacting our helpline, booking an ambulance, or using any of our services, you agree to be bound by these Terms. If you do not agree, please do not use our services.

1. About Jeevan Ambulance

Jeevan Ambulance Service Pvt. Ltd. is an established Indian ambulance and emergency medical services provider with over 20 years of operational experience. We provide emergency and non-emergency medical transport and support services across India, working with trained medical professionals and certified equipment.

Our role is to assist with medical transport and emergency response, not to replace hospitals, doctors, or emergency authorities.

2. Scope of Services

Jeevan Ambulance provides, subject to availability and operational feasibility:

• 24/7 Emergency Ambulance Services
• Basic Life Support (BLS) Ambulances
• Advanced Life Support (ALS) Ambulances
• ICU / Critical Care Ambulances
• Neonatal & Pediatric Ambulances
• Patient Transport (short-distance and long-distance)
• Road, Train, and Air Ambulance Transfers
• Corporate On-Site Ambulance & Medical Teams
• Event, Sports, and Exhibition Medical Coverage

Specific service availability may vary based on location, clinical requirements, traffic, weather, regulatory restrictions, or force majeure events.

3. Medical Disclaimer

• Jeevan Ambulance does not provide medical diagnosis or treatment through its website, chatbot, call centre, or messaging platforms.
• Ambulance services are provided to facilitate safe medical transport and immediate pre-hospital care, where applicable.
• Clinical decisions during transport are made by trained medical professionals based on the patient’s condition and available information.
• Use of our services does not guarantee medical outcomes, recovery, or survival.

4. Emergency Responsibility

• Our digital platforms, chatbot, and messaging services are not substitutes for emergency response systems.
• In life-threatening situations, users must immediately call our emergency helpline:

📞 +91 93944 93944 — Our expert team will assist you

• Delays caused by incomplete information, incorrect location details, or failure to follow emergency instructions may affect response time.

5. User Responsibilities

By using our services, you agree to:

• Provide accurate and complete information regarding the patient and location
• Disclose relevant medical details voluntarily where necessary for safe transport
• Follow instructions given by medical staff and support teams
• Use our services only for lawful and legitimate purposes
• Refrain from misuse, abuse, harassment, or obstruction of our staff

We reserve the right to refuse or discontinue service in cases of misuse, safety risk, or unlawful conduct.

6. Bookings, Availability & Dispatch

• Ambulance dispatch is subject to availability, location, and operational conditions.
• Estimated arrival times are indicative and may vary due to traffic, weather, road conditions, or external factors.
• We reserve the right to upgrade or modify ambulance type (BLS/ALS/ICU) if medically required or operationally necessary.

7. Payments, Charges & Billing

• Charges are determined based on ambulance type, distance, duration, medical staff, equipment used, and additional services.
• Payment terms may include advance payment, post-service billing, or third-party billing (where applicable).
• All payments must be made through authorized channels.
• Refunds, if applicable, are processed in accordance with our internal refund policy and applicable laws.

8. Cancellations & No-Shows

• Cancellation policies vary by service type and timing.
• Late cancellations or no-shows may attract partial or full charges.
• Event and corporate bookings are subject to separate contractual cancellation terms.

9. Corporate, Institutional & Event Service

• Corporate and event medical services are governed by written agreements or work orders.
• Scope, staffing, equipment, duration, and liability terms are defined contractually.
• Jeevan Ambulance acts as a medical support provider and does not assume responsibility for event management or crowd control.

10. Use of Digital Platforms & Chatbot

• Information provided via website, chatbot, or WhatsApp is general and informational.
• The chatbot does not provide medical advice, diagnosis, or treatment.
• In emergencies, users are always advised to seek immediate human assistance.

11. Image, Content & Representation Disclaimer

• Images displayed on our website, advertisements, or platforms may include:
  • Original photographs
  • Licensed stock images
  • AI-generated visuals for design or representation
• All visuals are used for legitimate informational purposes and represent services that Jeevan Ambulance genuinely provides.
• Images are not intended to guarantee outcomes or depict specific real-life incidents unless explicitly stated.

12. Intellectual Property

All content, trademarks, logos, text, graphics, and design elements on our platforms are the intellectual property of Jeevan Ambulance or its licensors and may not be copied, reproduced, or used without prior written consent.

13. Limitation of Liability

To the maximum extent permitted by law:

• Jeevan Ambulance shall not be liable for indirect, incidental, or consequential damages.
• We are not responsible for delays caused by external factors beyond reasonable control.
• Our liability, if any, is limited to the extent permitted under applicable Indian laws.

14. Indemnity

You agree to indemnify and hold harmless Jeevan Ambulance, its directors, employees, and partners from any claims, losses, or damages arising from misuse of services, violation of these Terms, or inaccurate information provided by you.

15. Privacy & Data Protection

Your use of our services is subject to our Privacy Policy, including Meta and WhatsApp compliance policies, which form an integral part of these Terms.

16. Suspension or Terminatio

We reserve the right to suspend or terminate access to services or digital platforms if these Terms are violated, or if required by law or safety considerations.

17. Force Majeure

We shall not be held liable for failure or delay in performance due to events beyond our reasonable control, including natural disasters, government actions, strikes, pandemics, or infrastructure failures.

18. Governing Law & Jurisdiction

These Terms are governed by the laws of India. Courts in Mumbai, Maharashtra, shall have exclusive jurisdiction, unless otherwise mandated by law.

19. Amendments

We may update these Terms from time to time. Updated versions will be posted on our website with a revised “Last Updated” date.

20. Contact Information

For queries related to these Terms or our services:

Jeevan Ambulance Service Pvt. Ltd.
📧 Email: info@jeevanambulance.in
📞 Phone: +91 93944 93944
📍 Address: 2ND, HANUMAN ANAND BHAVAN, NEAR GURUDWARA, NAUPADA